SystmOne Support and Practice Management Consultancy.

• Deployment & configuration — procurement, setup and configuration of SystmOne Hub units, including caseload management, remote booking, eRS Choose and Book integration, and prescribing.
• AQP & private provider setup — procuring and configuring SystmOne modules for private AQP (Any Qualified Provider) services delivering care to NHS patients.
• System reviews — a fresh look at how your practice uses SystmOne, covering slot types, reporting, scanning rules for efficient document processing, and general system configuration, to help you get more out of the system you already have.
• Bespoke templates & reporting — building templates, searches and reports tailored to how your practice actually works, rather than a generic, out-of-the-box setup. I’d rather adapt the system to fit your team than ask your team to adapt to it.
• Troubleshooting & system development — resolving issues, refining workflows, and developing systems as services evolve.
• Overhauls & general support — reviewing and rebuilding configurations that have outgrown their original setup.
• Training — SystmOne training and development for practice teams, delivered since 2018 with NHS Devon ICB across around 100 practices.
• Migrations — supporting practices moving from other clinical systems, including EMIS, over to SystmOne.
• Integrated services — experienced with the SystmOne-integrated tools practices rely on day to day, including Ardens and AccuRx.
• Research support — as SystmOne lead for NIHR, advising on deliverability of research within General Practice and building digital resources such as searches to identify patients eligible for clinical trials and studies. Delivered in partnership with the NIHR PRIDES service and the CRN South West Peninsula Primary Care IT Working Group.

Practical, experienced support for the day-to-day and the big decisions, from operational efficiency and staffing structures to service development and change management. Drawing on direct experience as a Management Partner, I work alongside practices to solve real problems, not just write recommendations.

• Locum cover during a practice manager’s sickness absence or a recruitment gap, keeping day-to-day operations moving.
• Mentoring for newly appointed practice managers, building confidence and capability in the role.
• Working alongside partners to steer the practice through challenging periods, so the wheels keep turning while things stabilise.